Work along Internship: Citizen Development Center Of Excellence

We are looking for a creative and motivated Intern to join our Citizen Development Center of Excellence (CoE) team. This internship offers a unique opportunity to contribute to a growing community focused on empowering employees to build digital solutions using low-code/no-code platforms like Microsoft Power Platform. You’ll play a key role in designing engaging user experiences, creating compelling SharePoint content, and producing video materials that promote our Citizen Development initiatives.

The team

As a member of the Citizen Development Center of Excellence (CoE) you'll be responsible for enabling automation capabilities at scale for ING.

This domain is instrumental in empowering our workforce, increase efficiency, and bring transparency to business operations and remain in control of our NoCode environment. 

Roles and responsibilities:

Content Creation (SharePoint):

• Design, write, and publish engaging content for our Citizen Development SharePoint hub.
• Regularly update internal documentation, success stories, onboarding materials, and knowledge base articles.
• Collaborate with subject matter experts to translate technical information into user-friendly language.

Video Editing & Media Production:

• Edit and produce short videos to showcase project success stories, tutorials, and internal training materials.
• Work with team members to plan, script, and storyboard video content.
• Ensure all video content aligns with branding guidelines and accessibility standards.

Design & UX:

• Contribute to the design and user experience of CoE internal platforms, learning materials, and communication assets.
• Create visual materials (infographics, slide decks, UX mockups) that make complex information simple and engaging.
• Gather and apply feedback to improve usability and consistency across all assets.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We are looking for you if you:

• Currently pursuing or recently completed a degree in Design, Communications, Digital Media, UX/UI, or related field.
• Proficiency in graphic design tools.
• Experience with video editing software.
• Familiarity with SharePoint.
• A passion for digital tools, user experience, and clear communication.
• Strong attention to detail, creativity, and a collaborative mindset.

You’ll get extra points for:

• Interest in no-code platforms (e.g., Power Apps, Power Automate).
• Basic understanding of internal communications or knowledge management.
• Prior experience designing for corporate or professional environments.

Rewards and benefits

This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you.

You’ll also benefit from:

• Internship allowance of 700 EUR based on 36 hours work week
• Your own work laptop
• Hybrid working to blend home working for focus and office working for collaboration and co-creation
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders).

Questions?

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

About our internships

Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship).

Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career.