Senior Digital Learning Expert

We are building our brand-new global Retail Academy and are looking for an experienced, passionate and committed digital learning enthusiast to join the team. Reporting directly to the Global Retail Academy Lead, this new role will steer the design, development and end-to-end execution of a significantly upgraded digital learning experience for Retail learners across 10 countries.

The global Retail Academy

ING's global Retail Academy aspires to offer a global standard for learners in Private Individuals, Private Banking and Business Banking across 10 different countries – and to roll out and impactful, collaborative all-in destination for qualification across all roles, skills and expertise. The Academy is part of the global Retail HR team and sponsored by the Retail Business units to ensure that we can create a relevant, unique and high-class learning experience to all Retail employees – and support to attract, develop, engage and retain the most talented people within ING.

The Academy aims to deliver a truly engaging, employee-focused learning offer for all our people, plus targeted development for key talent segments and create solutions to upskill and reskill at pace and as our business evolves. The focus of the global Retail Academy learning content is on Customer Experience, Digital Sales and Client Facing Sales.

Roles and responsibilities

Working in this role, you will be responsible for shaping the future of Retail learning at ING, setting the standard for a digital learning experience and aligning across a complex stakeholder group to deliver a consistent, best-in-class experience at Enterprise level.
You will be working closely with the Global Retail Academy Lead, a senior leader learning steerco, leads of 10+ global (business) Academies, CPS learning team, all country and domain experts and learning teams. Also, you will work independently with full end-to-end ownership of your projects.
In this role, you'll get to:

• Own the design and development of a significantly upgraded ING digital learning experience- a key enabler to effective business-driven upskilling and reskilling. Implement in the new global Retail Academy; including delivering learning design standards, brand alignment, user interface, consistent evaluation framework, data infrastructure and reporting.

• Develop and maintain a clear and up-to-date curriculum/portfolio, including clear access to and communication in the appropriate learning technology. Manage the content design, development and/or curation process, in line with quality standards, coordinating work of stakeholders involved

• Steer the implementation of global learning technology stack. Define business requirements for new technology and advise on technical requirements, including complex data infrastructure to drive more personalised learning experience and integration with talent management, performance management and career development. Effectively manage vendor relationships to ensure value for money

• Ensure full adoption of new learning standards and fully optimised new learning investments, including owning, designing and delivering tailored upskilling programs. Accountable for digital learning reporting, data analysis and evaluation, to steer interventions and provide clear, relevant insights on results.

• Provide specialist learning advice across domains, countries & academies, leveraging global frameworks and standards, assessing & resolving complex or contentious queries and issues and enabling others to take appropriate actions.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. Essential for the role are:

• +5 years of experience in digital learning & development, ideally in a corporate matrix organization environment

• Instructional design skills / proven experience in design and development of blended learning programs

• Experience with enterprise level learning solutions, skills models and their practical application, and industry leading learning platforms, technologies, tools.

• Preferably experience in the banking industry or retail

• Strong analytical skills and proven experience in visualizing data and making data driven decisions

• Strong project management skills; proven experience creating impact via company-wide projects across global locations.

• Fluent in English (both verbally and written) C1 level

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.