Collection Specialist (temporary 1y) @ING Bank

Mission

As a Collection Specialist, you play a key role in supporting customers facing financial challenges, helping them regain stability through clear guidance, empathy, and responsible decision‑making. Your work ensures clients can stay a step ahead, while protecting the bank’s financial health.

About the Team

You’ll join the PI‑BB (Private Individuals & Business Banking) area, working in a team that collaborates closely to support customers through important financial moments.

Our team values open communication, timely feedback, and transparency. We rely on each other to understand complex financial contexts, identify risks effectively, and approach every client interaction with empathy and professionalism.

It’s an environment where your judgement, your ability to find complete and accurate solutions, and your attention to the customer experience genuinely shape the way we work.

Your Day‑to‑Day

In this role, you help clients understand their financial situation, identify the root causes of payment issues, and agree on solutions that support their long‑term financial stability. Your blend of financial judgement and human understanding truly makes a difference — every conversation is a chance to offer clarity, support, and direction.

Your responsibilities include:

• Managing outbound and inbound phone communication with clients

• Preventing future delinquency by offering clear guidance and timely support.

• Informing clients about payment obligations and the implications of falling behind.

• Establishing realistic payment commitments and monitoring progress.

• Providing accurate, transparent explanations regarding ING’s collection procedures.

• Assessing each client’s risk of non‑payment and recording essential information in internal systems.

• Applying tailored negotiation techniques to achieve full and timely recovery of outstanding amounts.

• Maintaining an empathetic, calm, and solution‑oriented tone during all interactions.

• Ensuring confidentiality and compliance with ING policies and internal standards.

• Collaborating closely with colleagues, sharing insights and advising on sensitive cases.

• Escalating special situations promptly to support sound decision‑making.

What You Bring to the Team

• Experience in customer‑facing roles within banking, collections, or credit management.

• Strong listening skills and the ability to understand diverse financial situations.

• A proactive, responsible, and solution‑oriented approach.

• Strong financial analysis, profiling, and root‑cause identification abilities.

• Excellent communication and negotiation skills, paired with empathy and professionalism.

• Analytical thinking and the ability to manage complex scenarios independently.

• Good knowledge of Retail & Business Banking credit products (secured and unsecured).

• Educational background in economics, finance, or a related field.

• Good command of English and solid Microsoft Office capabilities.

What We Offer

• Impactful work in a fun, inclusive and highly collaborative environment;

• Modern, open office spaces built for teamwork and creative work;

• Hybrid working model with flexibility baked in;

• Monthly benefit budget you can use your way;

• Extra paid vacation days based on total work experience;

• Continuous learning opportunities through ING Learning Centre, Udemy, Bookster, trainings and certifications;

• Internal mobility across ING worldwide, including short- and long-term international assignments;

• Opportunities to contribute to sustainability and CSR initiatives;

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please:

• Apply only via official ING platforms. ING uses Workday as its recruitment system.

• Verify the sender’s email — it should only come from @ing.com or @myworkday.com.

• Know that ING will never request payments or banking details during the recruitment process.

How to apply

Click “Apply” on our careers site and submit your application through Workday. We’re excited to meet you!

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large. 

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses. 

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.9 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking. 

Join us!