Account Manager – Wholesale Banking Operations (CDD)

REQ-10099881
29/07/2025
Customer Loyalty
Luxembourg, Luxembourg
ING Bank

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Job Details

ING Luxembourg is seeking an Account Manager for a fixed-term contract (CDD) of one year, running until 30 September 2026."

As an Account Manager(m/f), your main tasks will be to :

• Manage a portfolio of clients in collaboration with the Relationship Managers

• Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)

•Follow-up and monitoring of the transactions of our clients (KYT)

•Ensure a smooth and safe management of clients’ data

•Strong collaboration within the team and other departments to serve the clients’ needs

•Respect and improvement of the processes
• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc

Your profile:
Competencies / Behaviour:
• Good team spirit

•Risk Management oriented
• High level of communication
• Commercial skills

•Good administrative organization
• Autonomy and proactivity

•Adaptability

•Solution-oriented
• Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

•Good knowledge in KYC (Know Your Customer)

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Your place of work Explore the area

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Inès Laghouati

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.