At ING we are looking for Site Reliability Engineer (SRE)

Your role and work environment:

We are looking for a talented Site Reliability Engineer to join our SRE Expert Unit.
Our mission is to ensure the reliability and scalability of ING’s platforms, delivering the best customer experience.
We work closely with product teams to help them achieve their availability goals by developing and applying SRE practices together.
And because the future of reliability is evolving fast, we are looking for someone who is keen to learn and apply modern techniques—including AI and automation—to make our systems smarter and more resilient.

Your key responsibilities

As a Site Reliability Engineer, you will:

• Detect & Repair: Strengthen observability, improve incident response, and contribute to blameless postmortems.
• Prevent & Prioritize: Support capacity management, reliability testing, and error budget policies.
• Share Knowledge: Help spread awareness of SRE principles and best practices across teams.
• Drive Improvements: Identify reliability gaps and provide hands-on technical assistance to service owners.
• Define Metrics: Contribute to reporting on reliability, availability, efficiency, security, and scalability.
• Foster Observability Culture: Promote optimal monitoring and proactive alerting strategies.
• Collaborate: Work closely with development teams to improve services through rigorous testing and release procedures.
• Learn from Incidents: Help implement automation and code-based solutions to prevent recurrence.

Be Ready for What’s Next

• Stay curious and keep up with emerging technologies in SRE, automation, and platform management.
• Show strong interest in AI and data-driven reliability— you should be eager to learn and apply:
  • AI-assisted alert correlation and anomaly detection.
  • Generative AI for runbook automation and knowledge management.
  • Predictive analytics for capacity and performance forecasting.
• Bring ideas on how AI can help reduce toil, improve MTTR, and enhance reliability.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities we value most:

Proven technical skills

• Strong understanding of system design principles, distributed systems, and cloud/on-prem infrastructure.
• Knowledge of observability tools (Prometheus, Grafana, ELK stack, AppDynamics, Dynatrace).
• Solid experience in Linux, configuration management (Ansible), and container orchestration (Kubernetes/OpenShift).
• Familiarity with CI/CD pipelines, Infrastructure-as-Code, and scripting (Python/Go).
• Ability to troubleshoot complex issues across the stack.

Collaboration & Communication

• Strong interpersonal skills to work effectively with diverse teams.
• Ability to translate technical concepts into actionable insights.

Desirable

• Background in software development (Java or similar).
• Familiarity with regulatory compliance in financial services (DORA)
• Working Experience working with ITIL.
• Interest in AI and automation—not mandatory, but highly valued.
• Ability to learn quickly and apply new techniques to improve reliability.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

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¿Qué ofrecemos?

El tiempo que pasas en el trabajo, los retos que enfrentas o las lecciones que aprendes son muy importantes, pero… ¿qué pasa con tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el más mínimo detalle.

¡Descubre lo que te espera!

Be flexible my friend.
Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta las necesidades de nuestra clientela y de nuestras personas compañeras, decidiréis conjuntamente qué días trabajas desde casa y cuáles vienes a ING MAD para dar lo mejor de ti. Haz lo tuyo.

Tarjeta restaurante.
Para que pensar en qué comer no te quite tiempo ni apetito.

Nuestra casa será tu hogar.
En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más!

Seguro médico.
Para ti y toda tu familia (pareja y descendencia).

Seguro de vida.
Te ayudamos a proteger lo que más te importa.

Retribución flexible.
Además, disfrutarás de nuestro modelo de retribución flexible, que te permitirá acceder a otros servicios como guardería, tarjeta transporte, ayudas a la formación… de forma más ventajosa fiscalmente.

Lanzadera gratuita de empresa.
No importa dónde vivas. Tenemos 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para que llegues cómodamente a nuestra oficina de ING en Madrid.

Beneficios bancarios.
Préstamos especiales con condiciones más beneficiosas.
Condiciones especiales en hipotecas tras 6 meses trabajando en el banco.
¡Y podrás beneficiarte de nuestro plan de pensiones tras 1 mes de estar en el banco!

Más vitalidad y más sentido de pertenencia
Cuidado 360º de la persona empleada (físico, mental, conexión social y propósito).
Servicio de fisioterapia in situ.
Club de runners con entrenador/a propio/a.
Clínicas con deportistas profesionales de élite.
Servicio Gympass.
Redes de personas empleadas: Rainbow Lions (LGBTQI+) & Leonas.

Conócenos

Somos un equipo de más de 1800 personas compartiendo una idea: aportar nuestro granito de arena para ayudar a nuestra clientela a crear un futuro mejor para sí misma, proporcionándole las herramientas que necesita para llegar donde quiere.

Un banco totalmente online donde la tecnología, la innovación, la simplicidad y la transparencia son los ingredientes principales, y el primero en trabajar con metodologías ágiles.

Y aunque estamos en España, tenemos la suerte de formar parte de un banco internacional con presencia en más de 40 países.

Estamos orgullosos/as de tener un equipo diverso y estamos comprometidos/as con seguir desarrollando una cultura de Diversidad, Inclusión y Sentido de Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad.

Y aunque por fuera somos naranjas, por dentro somos verdes. Nuestra ambición en Sostenibilidad es Empowering (y)our Sustainability journey. Estamos iniciando nuestro camino, por nosotros/as, pero también estaremos ahí cuando nuestra clientela decida emprender el suyo.

Hacer que las cosas pasen, ayudar a que otros/as tengan éxito, estar siempre un paso por delante… ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y trabajar… ¡estamos deseando conocerte!