Process Management Expert

REQ-10105575
12/12/2025
Consultancy
Makati City, Philippines
ING Hubs

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COO Finance is the central service organization for the ING Finance departments and operates out of the Netherlands, Philippines, Poland, and India. Its responsibility is to support the central Finance applications, perform change execution, and run the operational processes for Finance. COO Finance ensures services and products to the internal and external stakeholders are timely, accurate, and compliant. COO Finance drives the transformation agenda across the Finance community, enabling progress toward the Finance strategic ambitions.

We are looking for a driven and experienced Process Management Expert in Manila to further strengthen operational management. You will work closely together with your Dutch counterpart. If you have a passion for process improvement, a Black Belt in Lean Six Sigma, and a proven track record in banking and finance, we would like to hear from you.

Job Description

Strengthen the process management foundations
Ensure standards in process documentation (process master list, process flows, workplace instructions) are consistently applied
Map processes in ARIS
Analyse risks, issues, and dependencies in key processes
Identify and guide process improvements
Independently Lead Kaizen events
Drive smaller change projects
Collaborate with Finance stakeholders
Maintain alignment between process management and strategic initiatives

Monitor process performance metrics and report on progress to management
Develop and deliver training sessions to promote best practices in process management
Ensure compliance with internal policies and external regulations in all process activities
Act as a subject matter expert for process management within the Finance community

Job Requirements

Process Improvement certification (Lean Six Sigma or equivalent)
Minimum 4 years’ experience in banking and finance
Solid experience with leading workshops
Strong project management skills
Advanced proficiency in process mapping
Ability to analyse and optimise end-to-end business processes
Excellent analytical, communication, and planning abilities
Stakeholder management skills across multiple levels and cultures
Proactive, result-oriented, and hands-on approach
Persuasive and assertive when necessary

Comfortable working in a fast-paced, dynamic environment
Fluency in English

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.