NFR Fraud Expert

NFR & FRAUD EXPERT

You will be working in a small team of fraud specialists responsible for determining the strategy of managing internal and external fraud at local level. With your competencies you will be strengthening the fraud team to manage, the risk of, fraud pro-actively. The NFR & Fraud expert ensures proper governance of the fraud framework in the country, delivers and evolves local fraud standards & guidance, ensures timely resolution of MIAs, manages interaction with 2LOD and co-ordinates risk assessments which require fraud team involvement.

You will be able to deliver your existing expertise to projects but also get the great opportunity to discover all the challenges of managing fraud, for both internal as well as external fraud. The team is characterized as diverse, open & honest, expertise savvy and has a take it on and make it happen mentality. We closely work together with the Global Fraud Services Tribe which purpose is to realize the global fraud capabilities.

Roles and responsibilities

Based on the priorities, available time in the team and available expertise we will jointly assign projects/tasks. This means you will be able to work on a diversity of activities ranging from risk management activities, deep-dives, driving a guild or taskforce to success, to hands-on delivering expertise where needed. The responsibilities consist of:

• Determining the ‘what’ (business standard) and ‘when’ (priority) for managing fraud;
• Design and continuously improve effective and efficient control standards to be compliant to the policy and based on NFR 2nd line challenge;
• Create the underlying procedures and monitoring of the implementation of the control standards;
• Further help develop the fraud community across ING Group and push for the realization of the strategic objectives (via Guilds and Taskforces);
• Organize future proof and customer focused fraud management;
• Guarantee feedback on RCSAs where fraud is involved;
• Report risk related progress and impediments towards key stakeholders;
• Help further improve fraud (development) reporting.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning and take on responsibility. In return, support you to develop into an even more awesome version of yourself. Furthermore, you have:

• 2+ years relevant work experience in a (complex) Agile environment, for example as a Customer Journey Expert, Product Owner, Risk Manager or Business Analyst preferably in the area of Fraud Management;
• Relevant education at least at bachelor level;
• Strong understanding of fraud threats in a dynamic environment;
• Strong conceptual and analytical skills;
• Experience in taking ownership of team’s processes, including vision, ideation, development, launch, growth, and maintenance;
• The ability to separate main issues from side issues and deliver to promise;
• Excellent stakeholder management;
• You have the ability to engage and collaborate with a diverse range of (senior) stakeholders in multiple countries, you are culturally aware;
• You pro-actively ask for feedback and don’t hesitate to give feedback to others;
• Good command of the English language (verbal and written);

• You display ING’s values and behaviours as described in the Orange Code; you are honest, prudent and responsible. You take it on and make it happen. You help others to be successful. You are always a step ahead.