Senior Manager Risk Advisory, Technology

At ING, Technology Risk keeps the bank sharp, secure, and ready to innovate. We help the business move fast—while staying in control.

ING Australia is seeking a  Senior Manager Risk Advisory, Technology, to uplift and embed Technology Risk oversight across our core Retail Banking technology landscape. This role is central to enabling informed, risk‑aware decision‑making as ING accelerates delivery of new digital products, services, and capabilities for customers.

You’ll serve as the primary Technology Risk advisor to Retail Banking Technology teams, influencing decisions, guiding risk assessments, and ensuring Technology risks are well understood and effectively managed across both Run and Change environments.

Reporting to the Technology Risk Advisory Lead, you will also lead a team of Technology Risk Managers and IT Risk Customer Journey Experts supporting the Retail Banking domain.

If you’re passionate about embedding risk culture, partnering with delivery teams, and shaping resilient technology outcomes, this role puts you at the heart of ING’s technology transformation.

What you’ll do …

• Act as the main Technology Risk advisor for Retail Banking Technology, providing insights to support strategic planning, decision‑making, and delivery of technology services.

• Lead and oversee high‑quality, fit‑for‑purpose Technology Risk Assessments across Retail Banking, including Run, Change, and Risk‑in‑Change activities.

• Advise teams on control requirements, control design, and performance across platforms such as Mortgages, Everyday Banking, Lending, and related digital channels.

• Deeply embed within Retail Technology squads, providing proactive day‑to‑day risk oversight and influencing key delivery decisions.

• Develop a working understanding of Retail processes—origination, servicing, collections—and assess technology risks within the context of these product flows.

• Identify and assess new technology and operational risks arising from new platforms, transformation initiatives, APIs, and digital customer journeys.

• Support uplift in Technology Risk maturity by embedding strong risk practices, processes, and documentation.

• Leverage knowledge of relevant regulatory instruments (e.g., ASIC RG209, NCCP, payments obligations, and applicable European requirements in Digital Banking, Cybersecurity, Data Protection, and Operational Resilience).
  

What we’re looking for...

• Strong Technology Risk management background, ideally with experience in Retail Banking or digital financial services.

• Proven ability to complete, review, and guide Technology Risk Assessments and Risk‑in‑Change evaluations.

• Experience working closely with Technology delivery, product, or platform teams in a fast‑paced Agile environment.

• Understanding of core Retail Banking product processes and supporting technology—digital channels, core banking systems, APIs, payments flows, customer platforms.

• Strong grasp of regulatory environments, ideally including ASIC (e.g., RG209, NCCP), RBA payments requirements, and European digital and cyber regulatory frameworks.

• Ability to lead, coach, and develop Technology Risk Managers and CJEs.

• Excellent stakeholder engagement, with the ability to influence decisions and build trusted partnerships.
  

What’s in it for you?

• Discounted ING Health Insurance.

• An additional Rest Day to support your wellbeing.

• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe. We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com