Senior Product Manager, Consumer Lending (12-month Parental Leave Cover)

REQ-10105667
05/01/2026
Customer Journey
Sydney, Australia
ING Bank

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Job Description

At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.

We’re looking for a Senior Customer Journey Expert to join our growing Consumer Lending team. Using your exceptional Customer Journey Expertise, including end to end journey development through to supporting your Product Owners in your team who’ll complete the delivery throughout the squads.

You’ll report to the Product Area Lead – Origination, where you’ll be responsible for the acquisition strategy origination journey optimisation and conversion.

An Acquisition background and proven experience is essential to the success of this role. You’ll be a process improvement guru; with experience considering how our application forms and credit decision engine is humming and how this can be improved. Overall, you’ll have a customer lens on every step of our customer journey and always seeking to improve our customer experience.

What you’ll do

Lead product management initiatives for consumer lending, ensuring they align with the organisation’s strategic objectives.
Optimise customer journeys by improving origination processes and enhancing the overall customer experience.
Develop and deliver acquisition strategies, driving growth through improved conversion and approval rates.
Identify and implement process improvements, including enhancements to application forms and credit decision systems.
Manage stakeholder relationships, ensuring transparency and alignment across internal and external teams.
Monitor KPIs and financial targets, using data-driven insights to guide decisions and achieve business outcomes.

What we’re looking for

5+ years’ experience in product management within banking or financial services, ideally in consumer lending, cards, or personal loans.
Proven ability to optimise customer journeys, including digitisation initiatives that improve portfolio growth, time to decision, and customer experience.
Excellent knowledge of acquisition strategy and process optimisation, with expertise in marketing acquisition and financial monitoring.
Experience working in Agile environments, managing product development and initiatives collaboratively across squads.
Excellent stakeholder management and communication skills, with the ability to influence and align diverse teams.
Analytical and data-driven decision-making skills, with proficiency in Microsoft Office (Excel and PowerPoint) and familiarity with research techniques (quantitative and qualitative).

What’s in it for you?

Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Rachel Yuen rachel.yuen@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close 19th January 2026

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.