WB Client Services – Account Manager/ Connectivity Expert – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 month

REQ-10124146
2026/11/02
Customer Loyalty
Luxembourg, Luxembourg
ING Bank

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Job Description

WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months

ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f).

As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to :

• Manage a portfolio of clients in collaboration with the Relationship Managers

• Manage the connectivity channels of the clients (set-up and maintenance) of tools as such as Swfit, IBP, Ebics, …

• Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)

• Follow-up and monitoring of the transactions of our clients (KYT)

• Ensure a smooth and safe management of clients’ data

• Build a strong collaboration within the team and other departments to serve the clients’ needs

• Respect and improvement of the processes

• Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc

Your profile:

Competencies / Behaviour:

• Good team spirit

•    Risk Management oriented
•   High level of communication
•   Commercial skills

• Good administrative organization
• Autonomy and proactivity

• Adaptability

• Solution-oriented

• Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

• Good knowledge in KYC (Know Your Customer)

• Knowledge in E-banking tools and connectivity

Experience:

• Studies in Economics/ Banking or Customer Service
• A first experience in the banking sector or Customer Service will be considered as an asset

Languages:

• Fluency in French and in English is mandatory

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Questions? Just ask
Inès Laghouati

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusionet de l’appartenance.