Customer Journey Expert — Pricing & Fee Reporting

One of your future colleagues: Nicolas Tricot

A day in the life of a Customer Journey Expert for Pricing & Fee Reporting

As a Customer Journey Expert for Pricing & Fee Reporting, you help ensure that ING’s corporate and institutional clients are billed accurately, transparently, and seamlessly. You drive improvements that make pricing, billing, and fee reporting simple and reliable — for customers and internal stakeholders across 20+ countries.  

What you do:

• Turn business needs into smart, user-centric solutions — Collect and challenge requirements from Sales, Client Services and Operations to shape functional solutions for accurate pricing, transparent billing, and compliant reporting.

• Drive end-to-end delivery — Translate functional specifications into actionable user stories for development and testing, collaborate with IT engineers and ensure smooth, high-quality implementation.

• Bridge business and technology — Align commercial, operational and IT stakeholders around priorities, scope and expected outcomes.

• Simplify and optimize — Streamline processes and data flows to improve efficiency and enhance the user experience.

• Ensure accuracy and compliance — Maintain functional documentation, support user acceptance testing and partner with Risk, Compliance, and Legal stakeholders to uphold regulatory standards.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

To thrive in this position, you will need to:

• Create value for users by combining analytical thinking with customer focus.

• Translate complexity into clarity and navigate ambiguity with confidence.

• Take ownership to deliver timely, high-quality outcomes.

• Collaborate effectively across business and IT, bringing people together around common goals.

• Communicate clearly in English (written and verbal), adapting your message to different audiences.

• Build expertisein pricing & fee reporting. Experience in pricing, billing, project management or technical development is valuable — but a learning mindset matters most.

• Apply modelling techniques (e.g., UML: entity diagrams, use cases, activity diagrams) and use tools such as Excel, PowerPoint and Visio with confidence; knowledge of PowerQuery or PowerBI is a plus.

As a Customer Journey Expert for Pricing & Fee Reporting, you will have the opportunity to:

• Shape the evolution of ING’s pricing & fee reporting landscape and learn what it means to deliver at scale.

• Grow your skills in business analysis, product ownership, data, UX and IT delivery.

• Manage a wide range of stakeholders operating globally and locally within the European network.

• Directly influence how ING controls revenue, pricing accuracy, and client experience within the Transaction Services domain.

The team

The Pricing & Fee Reporting team is part of Transaction Services (TS), one of ING Wholesale Banking’s core business lines. We design, develop, and maintain solutions that ensure transparent, accurate, and efficient pricing and billing across ING’s European network.

You will join a cross‑border squad working in Agile mode, bringing together business and IT expertise across Belgium, the Netherlands, Slovakia, India and the Philippines. You will functionally report to the Delivery Area Lead (DAL) Pricing & Billing in Amsterdam, while remaining hierarchically seated in Belgium. Occasional travel abroad is part of the role.

You will be part of our Wholesale Bank’s heartbeat — ensuring cash keeps flowing and goods keep moving. Our diversity in nationality, skill set and experience unites us in growing the difference for our clients.  

If you are excited about shaping the future of Pricing & Fee Reporting — even if you don’t meet every requirement — we’d love to hear from you.