Business Analyst - Operations CBPR & OMIS @ING Hubs RO

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.  

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.  

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.   

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you? 

The Mission

Payment & Settlement Services (PSS) is a professional service provider designing, building and operating high quality and efficient payment, settlement and open banking services. We leverage our scalable payments target stack and the expertise of our people, to deliver these services.

PSS owns the generic part of the payments value chain from a Tech, Business and Operations perspective, while the business lines own the segment/country specific parts. This allows us to focus on delivering efficient payments and settlement services. The business line can focus on delivering a differentiating customer experience, levering the services provided by PSS but also heading towards the commoditization of payments.

This Customer Journey Expert Role is part of the Financial Markets Infrastructures team which in turn is part of the COO of PSS. In March 2023, SWIFT began migrating all cross-border and many-to-many payments onto ISO20022. This decision comes after large scale community consultation that took in feedback from a wide variety of stakeholders. The start date of this migration in 2023 is aligned with the adoption of ISO20022 of the Eurozone’s high value payments systems (T2 Consolidation). The migration had an incremental approach that allowed for a hybrid implementation between 2023 and 2025. During this time, banks from all over the world were able to communicate via SWIFT in both standards. Now CBPR+ and OMIS are getting into a business as usual approach with yearly releases.

Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when it comes to tasks. Your responsibilities will focus on managing CBPR+ and OMIS changes as part of their yearly releases:

• Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

• Map the changes to the affected applications/teams and make sure that teams are aware of the impact of the changes to their applications.

• Coordinates and oversees the implementation of annual releases for specific Market Infrastructures and ensure that the goals are met within the designated timeframe.

• Ensures that functional and non-functional requirements are defined and met. Non-functional requirements include, but are not limited to security, resilience, performance, contractual, legal and compliance requirements and obligations.

• Maximize business value for the projects assigned, by ensures their right priority in the teams’ backlogs.

• Offer support in solving impediments encountered in the development of the Product.

• Build and maintain strong relations with important key-stakeholders (Risk, Legal, Compliance, Audit, service consumers, service providers, Finance, Tax, Sales).

• Be in control regarding Risk and Compliance.

• Be the contact person to stakeholders with respect to day-to-day performance of the service i.e. aligning on potential improvements that can take place.

• Organize, prepare and present implementation retrospective, having focus on development of the process.

• Develop and maintain a solid base with all related development and operations team.

• Facilitate delivery of Features together with the Squads, aligning epics and sprints.

What you’ll bring to the team

• You are pro-active and have a natural drive to act and deliver results on time.

• 5+ years in the banking industry or payments services or as IT analyst with focus on coordination and integration, but also some project management skills

• Good knowledge of payments (MT - ISO15022 standard AND MX – ISO20022 standard) and current developments in the market

• Excellent team player.

• Take initiative, work accurately and in a structured and disciplined manner, have patience and resilience to handle setbacks.

• Have a sharp eye for details, while not losing the overall picture.

• Experience in guiding on and offshore teams.

• Experience in Agile environments in a corporate set-up.

• You are highly self-organizing, pragmatic, and always seek opportunities to improve your work.

• Experience in International Payments and the overall SWIFT network.

• Excellent in English.

• Nice to have: openness to experiment with AI in a highly standardized environment with predictable outcomes.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).