Lending Product Manager

Each day, millions of customers in over 40 countries use ING’s banking products and services. In this role, you’ll shape their experience—helping define how they bank, how they grow, and how they stay a step ahead in life and business. If you’re ready to make a genuine impact on people’s financial journeys, this is your moment.

We are looking for an experienced Business Lending Product Manager to help lead the next evolution of Business Banking at ING. As part of our Business Development team, you will build the business model from the ground up—driving the strategic direction of lending across our Digital, Broker, and Relationship Banking channels. You’ll collaborate closely with local and global stakeholders to shape solutions that support self‑employed businesses, SME’s, and mid‑corporates as they grow in an increasingly dynamic and complex environment.

In this role, you will help advance our digitalisation roadmap by transforming end‑to‑end customer journeys—from onboarding and in‑life servicing. You will ground every decision in data insights and customer voice, ensuring our needs‑based segmentation model delivers relevant, seamless, trusted, and highly personal financial experiences. Success will require strong strategic leadership, stakeholder management, and a clear focus on building exceptional customer outcomes.

This is a permanent role based in Sydney.

What you’ll do

• Own the Business Lending channel & product strategy and its execution & prioritisation. This spans across SEM (self-employed and micro), SME and Mid-corporate segments, including both third-party and direct distribution channels.
• Be responsible for product-related decisions impacting customer experience, proposition design, and operational processes. Makes product design decisions in alignment with risk, regulatory, and commercial objectives.
• Provide key input into credit policy enhancements and approvals relevant to the business banking segments in order to achieve optimal risk-adjusted returns.
• Drive digitalisation of lending journeys—including origination, credit decisioning, onboarding, and in-life servicing—to reduce friction and enhance customer experience.
• Conduct regular competitor analysis, market benchmarking, broker/customer satisfaction survey and regulatory environment scanning to ensure products remain competitive and compliant.

What we’re looking for

• Strong knowledge of the Business Banking segment, lending products, and sales & service models.
• Proven ability to set strategic direction, prioritise initiatives, and apply strong business and commercial acumen.
• End‑to‑end product management experience across the full lending product lifecycle, including portfolio performance management.
• Demonstrated success managing multiple projects simultaneously and driving change in complex, multi‑geography stakeholder environments.
• Excellent communication, presentation and interpersonal skills, with strength in preparing high‑quality management presentations.
• Proactive, analytical and data‑driven mindset, with the confidence to take ownership and deliver impact. Demonstratable experience in use of AI in day-to-day product management responsibilities.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.  

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.  

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply   

Sound like your kind of vibe? We can’t wait to hear from you!  

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)  

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. 

Need more?

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com 

Applications will close Friday, the 20th of March.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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