Customer Journey Expert – Payments BE (Risk and regulatory)

The team

In the Payments tribe, we have the ambition to offer to our clients a smart, personalized, seamless, and reliable payment experience through various means and channels.

Payments are the daily touchpoint that allows our clients to stay in control of their finances and are therefore in the heart of the bank and of our channels. Our Customer Journey Experts (CJEs) collaborate continuously with a wide range of internal and external stakeholders to innovate, develop, maintain, and improve top-notch products and processes taking all requirements and risks into consideration.

Our tribe is composed of 5 closely collaborating areas: Payments & Reporting, Cards & Merchant services, Digital Flows, Cash Management and Interbank & Orchestration.

In this stimulating environment, you will be joining the Interbank & Orchestration area covering multiple and transversal activities for the Tribe such as finance and reporting, risk management, regulations, suppliers and external stakeholders management, interbank representation and bringing the innovation in the tribe.

We are looking for an enthusiastic CJE ready to take the challenge of bringing fresh ideas to improve the activities described above and learn about cards and payments product.

So, if you are passionate about clients willing to learn every day, ready to step in a cool squad and deal with ambitious and exciting projects, the following may interest you…

Role and responsibilities

·    Be in the driving seat for risk and regulatory topics.

.    Support the product teams in the implementation of new regulations and/or policies.

·       Be able to analyse the impacts on payment products due to new regulations / policies like PSD3/PSR.

·       Translate the new regulatory/ policy impacts into business requirements.

·       Actively contribute your skills and competencies to our multi-disciplinary self-steering teams.

·       Independently manage your own workstream(s).

·       Manage your internal and external stakeholders in terms of expectations, dependencies, buy-in and make sure the delivered solution fit the customers’ needs.

.    Provide regular reporting to management.

.    Contribute on changes with Customer Journey Eperts to improve product offering.

How to succeed

We hire smart people like you for your potential. We look for a colleague with a talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. You can work autonomously and are proactive in taking up new tasks by yourself.

As a Customer Journey Expert you are / have:

·       Driven and customer focused

·       Loving to collaborate with people and be able to motivate, empower, challenge and stimulate them

·       Strong analytical and investigation skills

·       Capable of acquiring a good understanding of cards and payment products

·       Able to understand the bigger picture

·       Proven planning & organizational skills

·       Outstanding communication skills

·       Able to work in an autonomous way, to take initiative and to take decisions

·       Making things happen thanks to your ‘can do’ attitude

·       Problem solving mindset

·       Keen to learn fast

·       Entrepreneur attitude

·       Fluent in English, French and/or Dutch

·       Master degree with a minimum of 5 years relevant experience

·       Experience in Payment domain is a plus

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

·       Personal growth & challenging work with endless opportunities to realise your ambitions

·       An informal, dynamic environment with innovative colleagues supporting your endeavours

·       A progressive and agile way of working, where new ideas are valued ahead of convention

.    The possibility to learn about cards and payments products

·       The support of your Product Lead to help you grow as a Customer Journey Expert