Analyst

REQ-10096904
09/06/2025
Customer Loyalty
Makati City, Philippines
ING Hubs

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Key Responsibilities

Assessment of new and existing customer consumer credit applications within DLA, and in line with bank policy.
End to end processing of consumer credit applications.
Credit review and decisioning of applications via refer or decline appeals.
Resolution of customer and stakeholder enquiries.
Generation of ideas for continuous improvement
Positive approach in relation to change and improvement.
Timely and professional response to all incoming emails and/or requests
Ensure all follow up is completed in a timely manner.
Maintaining and developing detailed technical knowledge in relation to sound credit assessment practices.
Maintaining a high level of accuracy and quality in relation to credit decisions in lines with banks risk profile and appetite.
Adapting to a constantly changing environment, both in relation to organizational change, and external market conditions.
Maintaining and developing positive relationship with internal and external stakeholders.

Key Capabilities/Experience:

Knowledge of the consumer lending and credit assessment process.

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.