Analyst

REQ-10100345
15/08/2025
Customer Loyalty
Makati City, Philippines
ING Hubs

Apply now

Job Details

Key Responsibilities:
• Migrate and restructure content into Confluence spaces and pages according to established templates and guidelines.
• Ensure consistent formatting, naming conventions, and tagging (labels) across all pages.
• Collaborate with content owners and subject matter experts to clarify or update content as needed.
• Optimize content for readability and navigation within the Confluence ecosystem.
• Identify outdated, redundant, or irrelevant content and flag for archiving or deletion.
• Maintain clear documentation of the migration process and track progress
• Provide basic training or support to team members on using Confluence, if necessary.

Requirements:
• Experience working with Atlassian Confluence (structuring pages, using macros, templates, etc.).
• Strong organizational skills with great attention to detail.
• Excellent written communication and editing abilities.
• Comfortable with large volumes of documentation and repetitive tasks.
• Ability to think and work independently
• Pragmatic person, can find himself / herself the correct solutions to create the articles
• Has knowledge on Systran / Copilot, these are tools that will help to create the MyNavigator content

Nice-to-Have Skills:
• Basic understanding of information architecture or UX writing.
• Experience with technical documentation or knowledge base development.
• Familiarity with HTML or CSS for minor formatting adjustments (not required, but useful)

Apply now

Your place of work Explore the area

Questions? Just ask
ING Recruitment team

Ask by email

Apply now

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.