AU Payments Investigation

REQ-10057931
18/08/2025
Customer Loyalty
Makati City, Philippines
ING Hubs

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Job Details

Payments (P&O) Department is responsible for providing support to our None Financial Institutions (FI) clients and dealing with complaints and queries from these clients with respect to (but not limited to)international payments. The Key Responsibilities are of the following but not limited to:

• To carry out interventions with respect to None FI electronic payments that have been incorrectly supplied;

• To create and follow up files for incoming payments that could not be executed;

• To handle and analyse complaints and enquiries of FI clients with respect to international payments, domestic and direct debits;

• To proactively provide recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints;

• To actively cooperate with other divisions within the Payments Department to allocate complaints and prevent them from arising;

• To formulate proposals for improvement;

• To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.

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