Local Process Lead

REQ-10103900
06/11/2025
Consultancy
Makati City, Philippines
ING Hubs

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ING’s Regulatory Transaction Reporting (RTR) team is responsible for centralized transaction reporting platforms and services, ensuring complete, accurate, and timely regulatory submissions. The Risk and Control Lead plays a pivotal role in maintaining operational excellence, proactively managing risks, and translating complex regulatory requirements into structured processes and controls.

Key Responsibilities:

Process Management & Improvement:
- Lead end-to-end process performance and continuous improvement initiatives.
- Define and monitor key performance metrics.
- Align and prioritize cross-domain process enhancements.
Control Framework Ownership:
- Maintain and enhance RTR’s Risk and Control framework, policies, and procedures.
- Lead Key Control Testing cycles and manage reconciliation frameworks.
- Design and implement dashboards, KPIs, and KRIs.
Regulatory Communication Oversight:
- Act as gatekeeper and second reviewer for regulatory communications.
- Maintain a structured communication framework and tracker.
RTR Policy House Ownership:
- Establish and manage the RTR Policy House framework.
- Lead periodic reviews of policies, procedures, and workplace instructions.

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.