Subject Matter Expert

REQ-10067323
18/08/2025
Customer Loyalty
Makati City, Philippines
ING Hubs

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Job Details

oversee BAU performance of team members
answer payment related inquiries and escalations
champion continuous improvement mindset and standardization of process
drives knowledge management and risk culture within the circle
Track and report team performance in relation to identified KPIs
Driven, motivated and can work with minimal to no supervision
Reports to Circle Lead

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.