Account Manager for WB CSD Client Facing

Throw away your image of typical corporate banker – grey suit, long tie and sitting in a colorless building. Let us explain how the Pan European Service Desk (PED) is different from that image. How we redefined and revolutionized banking experience for large corporate clients of ING with pioneering spirit and can-do approach.
We started as a small, young and dynamic team with 3 Account Managers who performed a pilot project if we as ING can provide premium level of service for top ING clients by giving them Single Entry Point for all their daily activities. This was a real game changer for large corporate clients as they had to contact different branches all around Europe before. Things picked up from there rather quickly. We established PED as an international branch which provides premium service for our top segmented corporate clients. Making us part of the future of Corporate Banking!

Would you like to know more? Then check by yourself:https://www.youtube.com/watch?v=DU_0...

If you answer yes to following question you can potentially be a new Pan European Desk Account Manager:

• Do you have customer-centric mindset and want to understand corporate clients?
• Do you enjoy being part of something new where you can roll up your sleeves
• Will you enjoy the complex environment of corporate banking mixed with a positive and casual workplace environment?
• You like working in truly international team (over 16 nationalities) and enjoy international collaboration?

Tasks and responsibilities of an Account Manager at ING’s Pan European Service Desk:

• You will become one of ING’s central point of contacts for large corporate companies.
• You will be managing our client requests, investigations, and changes in their banking services at ING.
• You will learn all the ins and outs of how to open accounts, change mandates, investigate large sums of payments, set up cash pool

Possibility to Grow:
We understand that experience in corporate banking is very difficult to come by. On the other side, we believe what with right mind set and motivation you can quickly learn and join our team. Due to complexity of work, we have 4 experience levels of account managers (from junior to senior) and our carrier path is transparent and clear.

We are looking for:
People who can take a challenge and turn it into an opportunity!
A person who enjoys collaboration within the team. Without this skill PED would not be in position where it is now. Collaboration keeps us going as corporate banking is very complex world. Perfect combination of your technical skills, thinking outside of the box with customer facing skills. You go above and beyond for our clients and you make them feel that they are receiving premium service. A person who likes to celebrate success, but who will roll up sleeves when things are not working out.

• You are fluent in English - verbal and written
• You have at least 2 years of experience in client service function
• You have excellent client service skills (Attentiveness and Proactiveness)
You have large appetite to learn continuously in corporate banking
• You are recognized as person with high level of ownership
• You feel comfortable in a fast-changing environment.