Service Manager

REQ-10120545
27/08/2026
Customer Operations
Makati City, Philippines
ING Hubs

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Service Manager III

Shape the Future of Global Service Management at ING

Great service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we are looking for a Service Manager III who is passionate about service management, stakeholder engagement, contract governance, and continuous improvement.

Role Summary

As a Service Manager III, you will support and enhance the end-to-end service management lifecycle across ING's global organization. You will work closely with Service Owners, service providers, outsourcing partners, and ING entities worldwide to ensure service quality, compliance, transparency, and continuous improvement.

About the Team

You will join a globally connected team responsible for driving service management excellence across ING.

What You'll Do

Lead drafting, review, negotiation, and finalization of contracts.

Ensure compliance with legal and regulatory requirements.

Maintain contract repositories and documentation.

Monitor contract performance, renewals, amendments, and terminations.

Act as SME for contract and service management matters.

Prepare service management reports and stakeholder insights.

Organize governance meetings and stakeholder touchpoints.

Develop service management documentation.

Drive framework compliance and continuous improvement.

Required Skills & Experience

5-7 years experience in service management, project management or customer service.

Strong stakeholder management and communication skills.

Analytical, organizational, problem-solving and continuous improvement capabilities.

Experience with reporting, documentation and governance frameworks.

Ability to work across cultures, countries and time zones.

Preferred Certifications: Six Sigma Yellow/Green Belt, PMP, Operational Excellence certifications.

Diversity & Inclusion:Don't meet 100% of the qualifications? If you are excited about this role, we encourage you to apply.

Job Application Safety Reminder: Apply only through ING careers and Workday. Legitimate communications come from @ing.com or @myworkday.com. ING will never request payments or banking details.

About ING: With 65,000 employees in approximately 40 countries, ING empowers people to stay a step ahead in life and business.

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Chez ING, nous voulons libérer tout le potential de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.