Senior Commercial Program Manager

Are you energised by driving commercial outcomes and shaping the future of banking? ING is seeking a dynamic Senior Commercial Program Manager to lead a high‑impact commercial program that lifts performance across the end‑to‑end Mortgages business. In this visible, strategically critical role, you’ll partner with senior leaders, influence cross‑functional teams, and accelerate initiatives that drive commercial value.

What you’ll do

• Lead and run ING’s Commercial Program, ensuring alignment to strategic objectives and commercial performance ambitions.

• Define and govern program scope, milestones, and operating rhythms, including roadmap, prioritisation, governance, and reporting.

• Drive commercial performance across pricing, margin, retention, sales/acquisition, credit policy, and profitability.

• Influence and collaborate across the enterprise, shaping decisions and accelerating execution across diverse senior stakeholders.

• Promote a high‑performance, commercially disciplined culture, enabling faster execution, innovation, and continuous improvement.

What we’re looking for

• 10+ years’ experience in program management or commercial leadership within financial services, ideally mortgages, pricing, credit, or product.

• Strong commercial acumen and analytical capability, with the ability to turn insights into actionable commercial outcomes.

• Proven success leading complex, cross‑functional programs with multiple workstreams and senior‑level engagement.

• Expert stakeholder management and communication skills, with confidence influencing at executive level.

• Experience applying both agile and traditional delivery methodologies, balancing short‑term uplift and long‑term strategy.

What’s in it for you?

• Discounted ING Health Insurance.

• An additional Rest Day to support your wellbeing.

• An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact Skye Griffiths at Skye.Griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications will close on the 8th April.

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