Specialist

REQ-10067311
18/08/2025
Customer Loyalty
Makati City, Philippines
ING Hubs

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Job Details

Investigations:

· Ensures timely post settlements investigations of Nostro exceptions relating to FM trades executed by ING Amsterdam and ING Belgium, utilizing existing procedures and controls, and with particular attention to the credit, market, and operational risks inherent to the function.

· Performs diligent investigation and resolution of all breaks arising from, but not limited to, trade discrepancies, failed settlements, liquidity issues, and unknown credits.

· Correctly identifying the party responsible for the failed trade and providing sufficient proof to aid in addressing whether it’s a structural or non-structural issue.

· Processing of payments that may arise in the course of investigations and validating the accuracy of the bookings done by junior and co-senior members of the team.

· Performs root cause analysis on each of the exceptions and conducts strategic steps in order to provide corrective and preventive actions.

· Can work with a high degree of independence on files and at the same time be able to maintain team spirit/teamwork.

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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.