Retail value creation CoE Manager

ING reinvented the way Australians bank by delivering simple; straightforward; and greatvalue products. We continue our focus on value creation; enhancing our eco-systems and journeys, leveraging data and analytics, expanding our digital capability and growing our tailored product and service offerings. With the recent appointment of our new Executive, we are energisedto driveaccelerategrowthand transform our business. 

Within our business management function(which reports directly to the Head of Retail), we have a small, specialist team working across tribes andtheenterprise to develop ourstrategy,alignpriorities and enable execution of our strategic agenda.Ultimately thisis acriticalrole in supporting thedeliveringofcommercial and customer outcomes as we growour business.Thescope includes both thestandard“chief of staff” responsibilities for the Head of Retail, along with a much wider set of opportunities todrive growth across the business. It alsoprovidesthe opportunity to work with our Global ING stakeholders.

This role suits talented individuals who are looking toaccelerate their career trajectory by getting broad exposure to the whole business agendaand work side-by-side with senior leaders.

Due to internal career movement, we havebothLead and Manager opportunitiesavailable foryou to join our Retail value creation, Centre of Excellenceteam. 

Whatyou’lldo

• Partner: Partner with Head of Retail Value Creation and Centre of Excellence, and Business Leaders to define and deliver roadmap for ING Australia’s Retail division, ensuring alignment with broader business goals, locally and globally. 

• Execute: Provide CoE Support to key initiatives across multiple teams, ensuring seamless delivery and measurable outcomes. 

• Enable Performance: take accountability for inputs and outputs of business performance management, including the development of dashboards, KPIs, and insights to support data-driven decision-making. 

Whatwe’relooking for

• Business / Commercial management, value chain planning or transformation, ideally within a large, matrixed global organisation. 

• Product/Channel cost benefit coordination point between tribes/business/support; Finance and Balance sheet / rolling forecast, income/expenses, Business case support. 

• Expertise in areas such asconsulting,retail banking, financial services, with a strong grasp of customer experience, digital innovation, and regulatory environmentsis preferred 

• Scaling and growth – experience in Operating models, funding/liquidity - retail/wholesale interface interpretation.Market / Vendor/ Competitoranalysis, propositions, value creation;strategy into commercial outcomes 

• Proven ability toinfluencestakeholders, navigate ambiguity, and lead cross-functionaldiscussion/actions. 

• Exceptional communication and presentation skills. 

• A collaborative, growth mindset 

What’sin it for you?

• Discounted ING Health Insurance

• AnadditionalRest Day tosupport your wellbeing

• AnIMPACT dayto volunteer onapproved sustainability activity

About Us

At ING,we’reall about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communitieswe’reproud to support. Joining ING means stepping into an environment where your individualityisn’tjust welcomed -it’scelebrated.We’vebuilt a culturethat’sfun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. 

Whetheryou’retaking ownership of exciting projects,thinking outside the box, or working with global colleagues,you’llfind ING is the kind of place where growthisn’tjust a possibility;it’sa promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace,you’llfeel the difference in how we value and champion our people. 

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, ifyou’reinterested butdon’tmeet all the criteria, we encourage you to apply.We’reinvested in fostering adiverse and inclusive workplacewhere everyone feels like they belong.We’reyour allies in helping you do your thing during the recruitment process, so let us know if yourequireany support or adjustments when you apply. Let us know ifyou’dlike tochatwith anLGBTQ+Confidential contact. 

Soundlike your kind ofvibe?Wecan’twait to hear from you!